FAQs

1. Contact us
   We're available to assist you before, during and after your purchase: please get in touch with any questions and our team will be glad to help.

Customer Service hours: Monday to Friday, 9am to 6pm EST

Phone:

+39 0297131753

Email: customercare.us@thecorner.com

We do our best to reply to messages within 1 working day

2. Online purchases
   a. What can I find on TheCorner.com?

Our online boutique offers a contemporary take on fashion and style through a curated, directional selection of products and multimedia content. More than just a place to shop, TheCorner.com is a creative platform that aims to deliver a personalised and exclusive experience: you will find products from the latest runway shows alongside avant-garde collections from up-and-coming designers, insightful editorials and innovative style tips – paired with an effortless purchasing process and dedicated customer service.

b. How do I choose the right size for me?

On the product pages we show the size on the original tag of the item, which will be a useful reference if you already own something by the same designer. You will also find a link to our Size Guide where you can see the size conversions for various Countries and tips on the fit of the item.

c. Can I modify or cancel an order once it's placed?

If you need to change or cancel your order, please Contact Us as soon as possible.
Once we have prepared the package for shipment, the order can no longer be modified, but we will try to assist you whenever possible.
Remember you can always request a return after delivery if you prefer not to keep one or more items.

d. Do I have to register to place an order?

You can place your order as a guest, or register to enjoy personalised options and faster checkout. You can read all benefits in the following FAQ.
Guests will need to enter their email address (for sending you updates on your order), shipping and billing details (for delivery purposes), and of course their chosen payment method.

e. What are the benefits of registering?

Your personal account allows you to customise your experience according to your interests and needs:
● Save the items you covet in your Wishlist to keep an eye on availability and plan your next order
● Choose your favourite designer Corners and editorials so you never miss out on what’s new
● Safely store your delivery addresses and payment details for faster checkout
● Keep your contact details and privacy preferences up to date
● Manage your Newsletter subscription
Register now

3. Shipping and Delivery
   a. Where do you ship?

We ship to the following Countries:

Austria
Belgium
Cyprus
Estonia
Finland
France
Germany
Greece
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Portugal
Slovakia
Slovenia
Spain
U.S.A
United Kingdom

Remember to select the Country you want to ship to before you start your shopping. The products you save in your Shopping Bag and Wish List may no longer be available if you change Country.

b. What are the shipping costs and timing?

We offer free shipping (delivery within 2 to 4 business days) with a purchase over $400,00. Below this amount we will apply a fee of $25,00.

Business days are Monday to Friday, excluding national and local holidays (orders are not shipped or delivered during weekends and holidays).

Please note these delivery times are approximate and will vary according to the courier and the delivery Country.
Make sure you select the Country where you want your order delivered before you proceed to checkout.

For purchases to the United Kingdom, starting from the 1st January 2021, VAT, as well as taxes and custom duties, are not included in the price displayed in the product page and at the checkout. It may be that these additional costs will be charged to you by the courier at delivery. The payment of taxes is necessary to release your order from customs on arrival. We are unable to provide an estimate of these charges, since they are calculated by the local custom offices. VAT and custom duties paid before the delivery in order to get the custom clearance cannot be refunded.

c. Can I track my order?

We will send you an email with the Tracking Number as soon as the order has shipped.
Tracking information usually takes 24 hours from shipping to become active – please check back the following day if you don't see any immediate updates.

If you need to contact the courier, you can find the number here: www.ups.com

d. What happens if no-one is available at delivery?

As the courier will request a signature, it's important to choose an address where you or someone else will be available during office hours (for example at a concierge or office address).
If no-one is available to receive the order, the courier will leave a note and take the parcel to their nearest pick-up centre, where you can collect it at your convenience. After 10 days, the parcel will be returned to our warehouse and the order will be cancelled.

e. Will I have to pay any taxes or duties at delivery?

Sales tax, where applicable, will be added to your order total before you checkout. There will be no extra fees at delivery.

4. Returns
   a. What is your return policy?

If you need to send one or more items back, you can request a return by contacting our Customer Care within 14 days from delivery.

Before requesting the return, please make sure it meets these requirements:
● The item must be new and exactly as you received it, neither modified nor washed, with all labels and security tags attached (including any accessories or special packaging)
● Items must be tried on carefully to avoid any damage. Shoes must be tried on a soft carpeted surface to avoid any marks to the soles or upper
● The package must be shipped from the same Country where you received the order
● The courier must collect the package within 28 days from the original delivery date

● Final Sale items cannot be refunded.

Returns that do not meet our policy will not be accepted and will be sent back to you.

b. How do I request a return?

All you need to do is contact Customer Service. Remember to specify your order number and delivery Country as this will help speed up the process.

c. How do I ship the return items to you?

After receiving your return authorisation (RMA number), follow these simple steps to ship your return back to us free of charge:
● Carefully pack the items in a suitable package (the original order box or a similar, sturdy box)
● Attach the return label our Customer Service will send you via email to the outside of the box (make sure to cover up or remove any existing labels)
● Contact the courier (www.ups.com) to organise free pick-up

By using our return label, you will be able to track the shipment until it reaches our warehouse and the items will be insured.

Return shipping costs and import duties are at customer charge and will be deducted from the refund after checking that all return conditions have been met.
The amount of shipping cost depends on the geographical area, therefore please refer to fees at RETURN PAGE.

If for any reason you choose to send your return with a different courier, we can not be responsible for any loss or damage. In this case, we suggest you choose a trackable shipping service.

d. Do you offer size/colour exchanges?

We cannot accommodate exchanges at this time, however if you prefer not to keep an item – whatever the reason – you can return it for a full refund.
Please note items marked “Final Sale” cannot be returned.

5. Payments and Refunds
   a. Which payment methods are available?

We accept numerous localised payment methods, including: Visa, MasterCard, American Express, Maestro, Diners Club, PayPal, Google Pay, Sofort banking, and many more.
We process all transactions in the currency of your shipping destination.
We ensure the safety of all payments thanks to the most up-to-date security protocols.

b. How will I receive my refund after a return?

Your refund will be issued through the same payment method used for the purchase.
We try to handle returns as quickly as possible as soon as they arrive at our warehouse. Please bear with us for a few days while we run a quick check on the items and verify all return conditions have been met.
Once we have verified these conditions, we will send you an email to acknowledge the return has been accepted.

c. How long will it take to see the refund?

The refund is issued after the return has been accepted. You should see the credit within 7 days from receiving our refund confirmation.
However, please consider this timing is subject to banking procedures and that it may vary for different Countries / payment methods.